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FAQ
Frequently Asked Questions
OUR MISSION
Simply Fresh Solutions LLC is a locally owned and operated chef-prepared meal service that focuses on health and wellness, while still embracing the pleasure of eating. Our passion is to provide wholesome, nutritious alternatives to fast food here in our local area, while saving you time and money.
We believe that food should be fresh, healthy, perfectly portioned and delicious. We believe in supporting local farms, businesses and being socially responsible. During the busy New England growing season we work directly with local farms to bring you meat, dairy, and produce from farms right here in our area.
We offer convenient pickup locations throughout Eastern CT
Montville CT at Mohegan Fire Co. 2035 Norwich NL Tpke Montville CT
Mystic CT – Coming Soon
How to use:
Our meals are fully cooked, fresh never frozen and ready to eat. No prep, no clean up, just heat and enjoy! Our packaging is BPA free and safe to use in the microwave and oven. All of our meals use wholesome, nutritious, locally sourced, fresh ingredients and will last seven days stored at 41F or below in the refrigerator.
Heating Instructions:
Microwave
Peel back 1 corner 1/4 of the way to vent slightly.
Remove any condiment containers
Place meal in microwave for 3 minutes. Let rest for 2 minutes. Eat and Enjoy!
Oven
Preheat oven to 375F
Remove all plastic film from the top of the container.
Remove any condiment containers
Place 2 tsp water, chicken or beef broth in container.
Cover tightly with tin foil.
Place meal on a cookie sheet. Do not place container directly on the oven rack.
Put tightly covered meals in the preheated 375F oven for 30-40 minutes
Remove from oven, let sit for 1-3 min.
Remove tin foil.
Locally sourced:
We know our farmers and want to share them with you. Simply Fresh takes pride in knowing where our food comes from; here is a sample of the ever growing and changing list of farms we support. This is a small sample of what the farms offer
Woodstock Sustainable Farm– Free range pasture raised chicken, grass fed beef
Grow Windham– Kale, eggplant, peppers
Blue Slope Farm– Free Range hormone and antibiotic free Beef and Veal Bones
Cugo Farm- Kale, tomatoes, kohlrabi
M&K Dairy– Ground Beef
Beltane Farm– Goat Milk Ricotta
Willow Valley Brook Farm– Green beans, carrots, cabbage, eggplant
Betsy’s Farmstand– Corn, tomatoes
Mystery Farm II– Ri Flint Cornmeal
Grants Berry Patch– Green beans, raspberries, strawberries
Horse Listener Orchard– Apples, Peaches, Tomatoes, Greens
Key Flavor ingredients:
Our ingredients are selected for maximum flavor and nutrient harmony. We use no fillers, gluten or presertivies ever.
Extra Virgin Expeller Pressed Coconut Oil
1st Cold Pressed Extra Virgin Olive Oil
Raw Unfiltered Apple Cider Vinegar
Liquid Amino Acids Braggs & Coconut
Local Honey
Molasses
Agave Nectar
California Garlic
Local Eggs
Nitrate Free Bacon & Sausage
Fresh Herbs
Whole Toasted Spices that are small batch ground
House Made hormone and antibiotic free chicken stock and beef bone broth
Perfectly Portioned Meals
All meals are 400-600 calories and designed for one meal per person
Each meal contains 4-6oz of protein, 11/2 cups of vegetables, 1 Tbs healthy fat, 3/4-1cup of a starch or grain
New Menus & Orders
The new menu is put up on the website Thursday Morning by 6am
All meals are purchased in advance to better prepare for the busy week ahead.
All orders for Monday pickup must be submitted by Wednesday evening.
All orders for Wednesday pickup must be submitted by Sunday evening.
Locally Sourced Seasonal Vegetables:
A Simply Fresh we support produce farms that promote soil health, nutrient density and are unsprayed. The New England seasons offer a wonderful array of vegetables. Here is a sample of what we use:
Mixed greens, beets, kale (curly, lacinto, purple), tomatoes, zucchini, summer squash, green beans, snap peas, eggplant, cabbage (green, savoy, napa), cucumbers, carrots, celery, winter squash (butternut, acorn, delicatta) potatoes (red, yukon, sweet)
Storing & Shelf Life, Freezing
Meals last seven days from the day of preparation. Please refer to the enjoy by date for maximum freshness. Store all meals at 41F or below on the top shelf of your refrigerator.
Most meals can be frozen and will last 3 months in a home freezer or 6 months in a deep freezer. When freezing meals use your discretion: Salad will not freeze well meatloaf and mashed potatoes will.
Are your ingredients organic?
At Simply Fresh, we work closely with suppliers and farmers who set the highest-quality standards for every ingredient, as reflected below:
We purchase from growers/ farmers that practice sustainable agriculture. Fish and seafood purchased is recommended by Monterey Bay Aquarium’s Seafood Watch.
- We work with farmers who raise animals without any added hormones or sub-therapeutic antibiotics (which are often given to animals that aren’t sick. Our animals only receive antibiotics in the rare event that their welfare requires it).
- We support farmers who use regenerative farming practices that help build healthy soil for future generations. By protecting natural resources, encouraging biodiversity and using integrated pest management, our farmers grow their crops with minimal fertilizers and pesticides and help to reduce carbon emissions.
Why are you named Simply Fresh Solutions?
The name Simply Fresh Solutions is an homage to people around the world who are working harder and longer days then ever before and want a convenient alternative to what the fast food industry has provided. Today, Simply Fresh Solutions is a symbol of fresh, nutritious, locally made food that is convenient and affordable, so our hope is that our name inspires others to discover nutritious foods that taste great and add value to their lives.
How do I contact customer service?
If you can’t find the answer to your question in our comprehensive FAQ section, please contact us here.
You can also reach us by phone at (860) 317-5746, Monday through Friday 10am-6pm, ET. Please note, our phones will be closed on ALL Major Holidays.
I just signed up; what are my next steps?
Welcome to Simply Fresh! We look forward to cooking FOR you. Now that you’re signed up, we recommend taking the time to do the following:
- Familiarize yourself with your account by logging into your Account Settings and double checking your contact and payment info.
- Follow us on Facebook, Instagram and Twitter for exciting food content and Simply Fresh Solutions news.
- Check out our FAQ to learn more about our recipes and seasonal ingredients.
Is this a membership service?
No. There is no minimum or maximum order and no membership required.
How do I view my upcoming menus?
If you’d like to view your upcoming menus, follow these simple steps:
- Log in to your account.
- Head to your Upcoming page.
- Here you can view the menus in the weeks that follow.
What is the Family Portion?
The family size portion feeds four and will consist of:
16-24 oz Protein
Do you have allergies?
All Simply Fresh meals and menus are labeled with the “Big Eight” food allergens: Soy, Dairy, Fish, Shell Fish, Wheat, Peanuts, Tree nuts, Eggs
We do offer low carb and dairy free options.
We are 100% wheat free and use organic non-gmo tofu in some vegetarian meals
How do I receive reminders?
We communicate directly through email, text and phone calls based on your preference.
